Lash & Brow Institute

Welcome to The Lash & Brow Institute (“we,” “our,” or “us”). We are confident that our online lash and brow training courses will exceed your expectations. However, we understand that certain circumstances may warrant a refund. This policy outlines the terms and conditions under which refunds may be granted.

1. General Refund Policy
We strive to ensure every participant is satisfied with their learning experience. If you are dissatisfied with the course content, structure, or delivery, you may request a refund within the designated refund request period, provided certain conditions are met.

2. Refund Eligibility
We offer refunds under the following conditions:
Dissatisfaction with Course Content: If you are unsatisfied with the course materials and provide constructive feedback within the refund request window.
Technical Issues: If technical problems on our end prevent access to course materials, and these issues cannot be resolved within 7 business days.
Duplicate Purchases: Refunds will be issued for accidental duplicate purchases.
Refund requests will not be granted for:
Failure to complete or pass the course.
Personal circumstances unrelated to course quality or accessibility.
Purchases made more than 3 days prior to the refund request.

3. Conditions for Refund Requests
To ensure fairness and transparency, refund requests must meet the following criteria:
Timeline: Refund requests must be submitted within 3 days of purchase.
Engagement: Refunds for dissatisfaction will only be considered if you have completed no more than 25% of the course content.
Feedback: For dissatisfaction-related refunds, participants must provide specific feedback regarding the issue to help us improve.

4. How to Submit a Refund Request
To request a refund, follow these steps:
Contact Support: Email us at [your support email address] with the subject line “Refund Request.”
Provide Details: Include your name, order number, purchase date, and a brief explanation of the issue.
Resolution Timeline: Refund requests will be reviewed and processed within 7 business days.

5. Our Confidence in Our Product
We take pride in the quality of our course materials and our commitment to providing valuable training. While we are happy to offer refunds in cases of dissatisfaction, we encourage you to first reach out for support. Our team is here to help resolve any concerns and ensure you get the most from your learning experience.

6. Course Subscriptions or Installment Plans
If you purchase a course using a subscription or installment plan, refunds will only apply to the first payment. Subsequent payments are non-refundable unless otherwise specified in your agreement.

7. Chargebacks
We encourage customers to contact us directly with any concerns before initiating a chargeback. Unauthorized chargebacks may result in loss of access to all purchased materials and potential legal action.

8. Changes to This Policy
We reserve the right to modify this Refund Policy at any time to reflect changes in our practices or for legal and operational reasons. Updates will be posted on this page with the effective date.

9. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: [email protected]
Phone: +27762491703
Mailing Address: [your business address]